Introduction

Welcome to Holo! These Terms and Conditions ("Terms") govern your access to and use of our services, including any content, functionality, and services offered on or through [weareholo.com](https://weareholo.com) (the "Website"), Holo ("Holo", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Our Terms and Conditions outline the rules and guidelines for using our website, intellectual property rights, user-generated content, and more.

If you have any questions or concerns about these Terms, please contact us at support@weareholo.com. Your use of our website is also governed by our Privacy Policy. We may update these Terms and Conditions at any time, so please review them periodically for changes. Thank you for choosing Holo.

Acceptance of Terms

By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use this website.

Definitions

"Service" refers to the sales infrastructure provided by Holo, including but not limited to HoloShip, HoloShop, HoloDesk, and HoloStart.

"User", "You", and "Your" refer to the individual or entity accessing or using the Service.

"Content" refers to any text, graphics, images, or other material uploaded, downloaded, or appearing on the Service.

"Account" refers to the registered account you create to access the Service.

User Accounts

Registration Requirements: To access Holo's services, you must create a registered and verified account. During registration, you are required to provide accurate, current, and complete company information and personal information. You agree to update such information to keep it accurate.

Account Responsibilities: You are responsible for safeguarding your password and other login credentials. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your account.

Eligibility Criteria:

• The company must be registered and actively operating.
• The person behind the company must be legally competent (geschäftsfähig).

Services Provided

Holo offers a comprehensive sales infrastructure designed to streamline your commerce operations. Our suite consists of the following products:

• HoloShip: Manages shipping and logistics.
• HoloShop: Facilitates online storefronts and e-commerce operations.
• HoloDesk: Provides customer support and service management.
• HoloStart: Assists with company formation and initial setup.

Additionally, Holo combines software with real-life services such as pick and pack, sales activities, and company formation to support B2B clients, startups, and growing companies across Europe and the MEA regions.

Payment Terms

Pricing Information: Our services are offered under various pricing plans tailored to meet the needs of different business stages. Detailed pricing information is available on our Pricing Page.

Payment Methods: Payments can be made manually or automatically via Visa/Mastercard through Stripe. All payments are due in advance and are non-refundable except as outlined in our Refund Policy.

Billing Cycles: Billing cycles are typically monthly or annual, depending on the selected plan. You will be notified of upcoming payments before they are processed.

Refund Policy

General Refunds: Payments for our services are non-refundable. However, refunds may be granted under specific circumstances at the sole discretion of Holo, such as significant service disruptions or breaches of these Terms.

Refund Requests: To request a refund, please contact our support team at support@weareholo.com within 30 days of the payment date. All refund requests will be reviewed on a case-by-case basis.

Service Termination: If Holo terminates your account in accordance with these Terms, you may be eligible for a prorated refund for any unused portion of your subscription.

Data Privacy and Security

Data Collection and Use: Holo collects and processes your company and personal information to provide and improve our services. This includes information necessary for account registration, service delivery, and customer support.

Data Storage: All user data is stored securely on our servers, located in Germany and Dubai, ensuring compliance with applicable data protection laws.

GDPR Compliance: Holo complies with the General Data Protection Regulation (GDPR). We ensure that personal data is processed lawfully, transparently, and for specified purposes. For more details, please refer to our Privacy Policy.

Data Security: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

User Rights: Under GDPR, you have the right to access, rectify, or erase your personal data, restrict or object to its processing, and data portability. To exercise these rights, please contact us at privacy@weareholo.com.

Intellectual Property

Ownership: All intellectual property rights in the Service, including but not limited to software, designs, logos, and content, are owned by Holo or its licensors. These rights are protected by copyright, trademark, and other intellectual property laws.

Restrictions on Use: You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. You agree not to:

• Reproduce, distribute, modify, or create derivative works based on the Service.
• Reverse engineer, decompile, or disassemble the software.
• Remove or alter any proprietary notices or labels.

User-Generated Content: Users may have the opportunity to upload or submit content to the Service. By doing so, you grant Holo a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and distribute such content within the Service. You retain ownership of your content but are responsible for ensuring it does not infringe on the rights of any third party.

Limitation of Liability

Holo makes no warranties or representations about the accuracy or completeness of the content on this website.

Holo is not liable for any direct, indirect, consequential, or incidental damages resulting from your use of this website.

Disclaimer of Warranties: Holo provides the Service on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and course of performance.

Limitation of Liability: To the fullest extent permitted by law, Holo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.

Indemnification: You agree to indemnify, defend, and hold harmless Holo, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

Termination

Termination by Holo: Holo may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms.
• Violation of applicable laws or regulations.
• Harmful or illegal activities.

Termination by User: You may terminate your account at any time by contacting us at support@weareholo.com. Upon termination, your right to use the Service will immediately cease.

Effects of Termination: Upon termination of your account, your right to access and use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Dispute Resolution

Mediation: In the event of any dispute, claim, question, or disagreement arising out of or relating to these Terms or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this end, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Germany for the resolution of any disputes arising out of or relating to these Terms or your use of the Service.

Amendments to Terms

Notification of Changes: Holo reserves the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Website at weareholo.com/terms with the date of the last update. Additionally, we will send an email notification to all registered users informing them of the changes.

Continued Use: Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you are no longer authorized to use the Service.

Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Holo regarding the use of the Service and supersede all prior agreements, understandings, and representations.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Holo's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment: Holo may assign these Terms, in whole or in part, without your consent. You may not assign or transfer these Terms, in whole or in part, without Holo's prior written consent.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@weareholo.com

Address:

European Headquarters:
Holo GmbH
[Street Address]
Viechtach, Germany

MEA Headquarters:
Holo LLC
[Street Address]
Dubai, UAE